RETURN & REFUND POLICY

At WishMall, customer satisfaction is our top priority. If you receive a damaged, defective, incorrect, or missing product, we are here to help.

Eligibility for Return Request

Customers can request a return or refund within 5 days from the date of delivery under the following conditions:

  • Product received is damaged or defective.
  • Wrong product delivered.
  • Product has missing parts or accessories.
  • Product is significantly different from the description provided on our website.

Mandatory Requirements for Return Approval

To process a return or refund request, customers must provide:

1. Unboxing Video

A clear and uninterrupted opening video showing:

  • The sealed package before opening.
  • The shipping label visible on the parcel.
  • The complete unboxing process.
  • The issue or defect clearly visible in the video.

2. Reason for Return

Customers must clearly explain:

  • The reason for the return request.
  • Supporting images or videos wherever applicable.

Note: Return or refund requests submitted without a proper unboxing video may not be eligible for approval.

Refund Process

Once the return request is reviewed and approved:

  • Refunds will be processed within 5 business days after approval.
  • Refunds for prepaid orders will be credited to the original payment method.
  • For COD orders, customers may be asked to provide valid bank account details for refund processing.

Non-Returnable Items

The following may not be eligible for return:

  • Products damaged due to misuse or improper handling.
  • Products returned without original packaging.
  • Requests raised after the return window has expired.
  • Returns without adequate proof of damage, defect, or incorrect delivery.

Customer Commitment

At WishMall, we value every customer and strive to deliver the best shopping experience possible. We treat our customers with the utmost respect and care, and every concern is handled with sincerity, fairness, and transparency.

If you have any questions regarding shipping, returns, or refunds, please contact our support team and we will be happy to assist you.

WishMall – Everything for Your Home. 🏠✨

Customer Support:
Email: support@wishmall.in
Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST